{"attributes": {"approval.required": false, "cost.usd.estimate": 0.001, "evidence.id": "kb-refund-2026-05", "human_approval_required": true, "input.value": "SUP-1042", "openinference.span.kind": "TOOL", "output.value": "success", "projected_cost_usd": 0.021, "tool.name": "policy_mcp.retrieve_refund_policy", "tool.step": 1}, "end_time": "2026-05-20T00:00:07Z", "name": "policy_mcp.retrieve_refund_policy", "parent_span_id": null, "span_id": "CASE-CLOUD-003-span-01", "span_kind": "TOOL", "start_time": "2026-05-20T00:00:05Z", "status": "success", "trace_id": "CASE-CLOUD-003-trace"}
{"attributes": {"approval.required": false, "cost.usd.estimate": 0.002, "evidence.id": "usage-sup-1042", "human_approval_required": true, "input.value": "SUP-1042", "openinference.span.kind": "TOOL", "output.value": "No new seats used after renewal in packaged case.", "projected_cost_usd": 0.021, "tool.name": "billing_mcp.check_recent_usage", "tool.step": 2}, "end_time": "2026-05-20T00:00:12Z", "name": "billing_mcp.check_recent_usage", "parent_span_id": null, "span_id": "CASE-CLOUD-003-span-02", "span_kind": "TOOL", "start_time": "2026-05-20T00:00:10Z", "status": "success", "trace_id": "CASE-CLOUD-003-trace"}
{"attributes": {"approval.required": false, "cost.usd.estimate": 0.018, "evidence.id": "draft-sup-1042", "human_approval_required": true, "input.value": "SUP-1042", "openinference.span.kind": "TOOL", "output.value": "Draft cites refund policy and avoids promising approval.", "projected_cost_usd": 0.021, "tool.name": "gemini.generate_grounded_draft", "tool.step": 3}, "end_time": "2026-05-20T00:00:17Z", "name": "gemini.generate_grounded_draft", "parent_span_id": null, "span_id": "CASE-CLOUD-003-span-03", "span_kind": "TOOL", "start_time": "2026-05-20T00:00:15Z", "status": "success", "trace_id": "CASE-CLOUD-003-trace"}
{"attributes": {"approval.required": true, "cost.usd.estimate": 0, "evidence.id": "approval-gate-sup-1042", "human_approval_required": true, "input.value": "SUP-1042", "openinference.span.kind": "TOOL", "output.value": "High-risk customer-facing action blocked until manager approval.", "projected_cost_usd": 0.021, "tool.name": "gmail_mcp.send_customer_reply", "tool.step": 4}, "end_time": "2026-05-20T00:00:22Z", "name": "gmail_mcp.send_customer_reply", "parent_span_id": null, "span_id": "CASE-CLOUD-003-span-04", "span_kind": "TOOL", "start_time": "2026-05-20T00:00:20Z", "status": "blocked_pending_human_approval", "trace_id": "CASE-CLOUD-003-trace"}