Google Cloud Rapid Agent · Gemini Operations Navigator · Demo Artifact

Use Gemini for support operations without losing cost control or human control.

Built for support operations managers: Gemini drafts from policy evidence, MCP tools verify context, Phoenix MCP exposes observability tools, and a human approval gate blocks refund promises before customer send.

7workflow events
3MCP tools in the plan
4Arize/OpenInference spans
1cost/risk guardrail event
$4.84sample estimated spend

Runtime Proof

These files are generated by run_google_local_checks.sh so the submission claim matches the current runtime state.

Vertex Gemini blocked_by_google_cloud_account_state

Permission denied: Consumer 'projects/pj260519' has been suspended.

Open proof
Phoenix MCP ok

27 tools exposed by phoenix-mcp-server

Open proof
Agent Builder present

Deployment-ready manifest for model, MCP, tools, budget, and approval policy.

Open proof

MCP Tool Plan

knowledge-base-mcp

retrieve current policy source material

evt-0022
ticketing-mcp

create escalation task when uncertainty is high

planned
cost-guardrail-mcp

choose model tier and stop expensive loops

evt-0024

Cost Guardrail

Event Actor Estimate Reason
evt-0022 knowledge-base-mcp $0.001 MCP retrieval returned the current refund policy and source URL for citation.
evt-0023 gemini-ops-navigator $0.021 Agent drafted a customer answer grounded in the retrieved refund policy.
evt-0024 gemini-ops-navigator $4.820 Projected monthly model spend exceeded the manager's prototype budget.

Arize / OpenInference Trace

Every tool step exports a span with the tool name, evidence ID, cost estimate, and approval boundary so judges can inspect the agent's operational behavior.

Span Tool Evidence Cost
CASE-CLOUD-003-span-01 policy_mcp.retrieve_refund_policy kb-refund-2026-05 $0.001
CASE-CLOUD-003-span-02 billing_mcp.check_recent_usage usage-sup-1042 $0.002
CASE-CLOUD-003-span-03 gemini.generate_grounded_draft draft-sup-1042 $0.018
CASE-CLOUD-003-span-04 gmail_mcp.send_customer_reply approval-gate-sup-1042 $0.000

Human Control

Human approval point: evt-0025. Expensive model calls are approved for escalation-only use.

Workflow Timeline

evt-0020 intake
task_start human / support-manager

Support manager requested an agent that answers customer questions and escalates uncertain cases.

none
evt-0021 planning
plan_update ai_agent / gemini-ops-navigator

Agent created a workflow plan using retrieval, MCP tools, cost guardrails, and human escalation.

low
evt-0022 evidence_collection
api_call api / knowledge-base-mcp

MCP retrieval returned the current refund policy and source URL for citation.

low
evt-0023 execution
ai_call ai_agent / gemini-ops-navigator

Agent drafted a customer answer grounded in the retrieved refund policy.

low
evt-0024 risk_review
cost_signal ai_agent / gemini-ops-navigator

Cost guardrail warned that the high-quality model should be reserved for escalations.

medium
evt-0025 approval
approval_gate human / support-manager

Human approved the workflow with a rule that expensive model calls are escalation-only.

low
evt-0026 handoff
task_end system / agentops-recorder

Closed cloud-agent workflow case with source citations, cost guardrail, and human approval captured.

none