{
  "case_id": "CASE-AI-OPS-001",
  "process_name": "AgentOps Case Control Room",
  "initial_state": "Intake",
  "final_state": "ClosedRejected",
  "states": [
    {
      "state_id": "Intake",
      "label": "Production release exception opened",
      "owner": "Human",
      "status": "completed",
      "evidence_events": [
        "evt-0001"
      ]
    },
    {
      "state_id": "AgentInvestigation",
      "label": "AI agent investigates with read-only tools",
      "owner": "AI Agent",
      "status": "failed",
      "evidence_events": [
        "evt-0002",
        "evt-0005"
      ]
    },
    {
      "state_id": "RobotEvidenceCollection",
      "label": "UiPath robot gathers ticket, PR, owner, and test evidence",
      "owner": "UiPath Robot",
      "status": "completed",
      "evidence_events": [
        "evt-0003",
        "evt-0004",
        "evt-0009"
      ]
    },
    {
      "state_id": "RiskReview",
      "label": "Policy gateway reviews risk and evidence completeness",
      "owner": "Control Plane",
      "status": "blocked",
      "evidence_events": [
        "evt-0006",
        "evt-0007"
      ]
    },
    {
      "state_id": "HumanApproval",
      "label": "Action Center routes blocked production action to a human",
      "owner": "Action Center",
      "status": "blocked",
      "evidence_events": [
        "evt-0007",
        "evt-0008"
      ]
    },
    {
      "state_id": "OwnerSignoff",
      "label": "Service owner reviews failed-test evidence",
      "owner": "Service Owner",
      "status": "completed",
      "evidence_events": [
        "evt-0009",
        "evt-0010"
      ]
    },
    {
      "state_id": "Handoff",
      "label": "Recorder writes an event-linked handoff",
      "owner": "Recorder",
      "status": "completed",
      "evidence_events": [
        "evt-0011"
      ]
    },
    {
      "state_id": "ClosedRejected",
      "label": "Release rejected until regression evidence is fixed",
      "owner": "Maestro Case",
      "status": "terminal",
      "evidence_events": [
        "evt-0010",
        "evt-0011"
      ]
    }
  ],
  "transitions": [
    {
      "from": "Intake",
      "to": "AgentInvestigation",
      "when": "case_opened",
      "source_event_id": "evt-0001"
    },
    {
      "from": "AgentInvestigation",
      "to": "RobotEvidenceCollection",
      "when": "needs_external_evidence",
      "source_event_id": "evt-0002"
    },
    {
      "from": "RobotEvidenceCollection",
      "to": "RiskReview",
      "when": "evidence_collected",
      "source_event_id": "evt-0003"
    },
    {
      "from": "RiskReview",
      "to": "HumanApproval",
      "when": "max_risk_is_high_or_action_is_blocked",
      "source_event_id": "evt-0007"
    },
    {
      "from": "HumanApproval",
      "to": "RobotEvidenceCollection",
      "when": "needs_more_evidence",
      "source_event_id": "evt-0008"
    },
    {
      "from": "RobotEvidenceCollection",
      "to": "OwnerSignoff",
      "when": "owner_evidence_attached",
      "source_event_id": "evt-0009"
    },
    {
      "from": "OwnerSignoff",
      "to": "Handoff",
      "when": "release_rejected",
      "source_event_id": "evt-0010"
    },
    {
      "from": "Handoff",
      "to": "ClosedRejected",
      "when": "handoff_report_written",
      "source_event_id": "evt-0011"
    }
  ],
  "claim_boundary": "local deterministic state machine derived from the case packet; not a live Maestro run yet"
}